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& Ghoul Gallery

TO PLACE AN ORDER:

Trific's/Ghoul Gallery is an online collectible showroom, specializing in limited lines of items. 
Our home page provides you with an overall glimpse of the various showroom merchandise. 
We have been in the collectible industry for over 10 years in a smaller capacity. 
This online venture began in 1999, and continues to grow by leaps and bounds.

We welcome your business, and will give you our best service to keep you as our customer.

Ordering & Payment
Trific's/Ghoul Gallery conducts business in several trade areas, including direct sales to customers, auctions and for Special Events planning for charity events.  The following information will attempt to explain the ordering & payment process for all concerns.

Cancellations

Once an order is placed it takes time to retrieve the item(s) from offsite storage facilities.  This requires employee time and cost.  If someone desires to cancel after we have gone through this procedure, and prepared it for shipment, the policy requires a $15.00 cancellation fee to cover our incurred costs.
 

Patience
We are a multi-faceted business, planning and conducting special events and nonprofit fundraisers during the day.  You will most likely receive an automated response to your email.  Please be patient until we can respond to your requests - Thank you for your patience   We work as fast as we can and during heavy shipping times, orders can take 7-10 days.  Please notify us if this is a rush.

Online Shopping Cart
Due to our numerous special events, our inventory levels fluctuate quite often.  Because of this we now provide you with an online shopping cart.  We are not a phone-in order business.  We conduct all our business through the convenience of emails.  
 If you do not wish to use the online PayPal Shopping cart, please record  in an email,  your order, and email us with that order. We will respond at our earliest opportunity to complete your order. 
Our email is Trifics@comcast.net

(If you do not wish to use the PayPal Shopping cart and prefer to order directly from us paying with cashiers check, money order or personal check...)
To Place an Order:

1. Email us at Trifics@comcast.net
2. Provide us with the item number and description.  (We have many items and a detail description will expedite your order process.)
3. Provide us with a shipping address so we can calculate your shipping/handling total.
4. We will respond as quickly as we can.

PAYMENT

1. We prefer PayPal, cashier checks or money orders.  Items are usually shipped within 72 business hours. Occasionally we are delayed due to events we are working.

2. Personal checks are accepted, but items are held 10 business days after the deposit of a check.

3. We can accept VISA or MASTERCARD credit card payment ONLY through PayPal.  We cannot have two different credit card acceptances on one website, and PayPal is the payment method of choice for international buyers.

4. Our PayPal Account name is Trifics@comcast.net

5. International Payments must be made through PayPal for more prompt response. PayPal does not include shipping/handling fees in the initial invoice because of the wide variety of destinations.  For international PayPal payments we must charge a 3% surcharge on all PayPal payments.    The 3% Fee will be included in your invoice for international shipping.  That invoice will come directly from us a short while after receiving your payment.

PAYMENT MAILING ADDRESS:  (This is not a business location - only a mailing address)  Please make payments to:
Trific's
P.O. Box 2941
Oregon City, Oregon 97045
 

Shipping & Handling
(For International, see below)

We do our best to find you the most economical and best shipping, whether it is with US Postal Service or Federal Express Ground.  We reserve the right to choose which shipper we use for any particular package.  Typically lower weights (3 lbs or lower) are more economical than Ground Shipping, however even that is not always the case. 

Due to the ever-increasing cost of fuel here in Oregon (over $3.80 for regular) we are making two trips a week to shippers – Tuesday’s and Fridays.  Depending upon when your payment arrives, we will ship on the next corresponding date.  Thanks for your understanding

We place a Delivery Confirmation on every package to ensure that the package is being delivered to the appropriate location.  Too many packages were getting lost, but with a confirmation we know you are receiving your collectible(s).

Sorry but we use our shippers and our own account number, and cannot use your shipping account number. 

We want to be real clear on Shipping/handling fees.  US Postal, Fed Ex and others base their fee structure on weight, and dimensions of a box as well as distance.  Shipping costs are pre-determined by an embedded PayPal formula.  Rates for low priced items are often high, because we have no way to determine if it a small glass ornament or a heavy ceramic item.  The cheapest shipping rate is when the total is over $100.  CLICK THE SHIPPING/HANDLING link above for detailed information about all that goes into a shipping calculation.

If you are ordering directly with us, we will do our best to manually calculate less expensive rates.

International Ordering

• How much is shipping &  handling for Int'l orders (S&H)? We have shipped to nearly every country in the world.  The shipping and handling costs to your particular location will have to be calculated on a request basis.  (See below for additional handling fees information.)
• 7-10 day Air Mail rate is obviously much higher than 4-6 week Parcel Post land mail rates.  Be prepared, as international shipping can be costly.  (Additionally, 4-6 week delivery by boat often increases the risk for damage in cargo holds.)
• The buyer is responsible for any applicable import duty and local tax.  Please verify with your local customs before purchase.  Please do not ask us to lie to your customs and endanger our business.
• We are not responsible for any wrong or undeliverable addresses.  Because we are required to respond to whether or not to abandon undeliverable packages or pay to have them returned, we do not wish to lose the product to abandonment.  We will have to pay extra (typically double) to have the product returned to us here in the United States.  If this situation should occur, buyer is responsible for any additional shipping.
• We are not responsible for international shipping charges.  Those are set by US Postal based on the weight and size of the package being shipped.  If you first place an order and then change your mind due to shipping charges we will not be able to refund a minimum of $15.00 in order to cover our employee expense to drive to the warehouse (time and fuel), retrieve the product, and pack it for shipping. 

Handling Fees are independently determined by the type of product(s) and packaging required.  Fees are typically never more than a few dollars to defray the cost of shipping container, packing popcorn & other cushioning materials, tissue, tape, labels, and fuel surcharges. Note: For all cross-border PayPal transactions, we must pass along the 3% Cross-border fee charged by PayPal.  It will be included in the total.   For International shipments, handling fees are somewhat higher, to include extra costs of having to complete international forms, and actually driving to the Post Office, stand in line and confirm with postal workers regarding the contents of the shipment (rather than just pickup service).

In 2005, we experienced several instances of poor performance for insurance claims by Shippers.  By reading online auction chat rooms, we are not alone in this frustration.  In fact, in early 2006, we have reported one well known shipper to our State Attorney General for their confusing online insurance abuse of accepting payment for items valued over $100, while at the same time, setting a policy limiting claims to only $100.  We lost an item valued over $1,000 to this confusing policy and ended up paying our customer from our self-insurance proceeds.

For the protection of our customers and clients we self-insure for all losses through MailSafe. Those rates are as follows:

NOTE: INTERNATIONAL INSURANCE RATES ARE HIGHER depending upon the country being shipped to! (We do not set these rates - these are US Postal set)

                                Value $.01 to $49.99                    $1.75
                                Value $50.00 to $99.99                $2.50
                                Value $100 to $199.99                 $3.50
                                Value $200 to $299.99                 $4.50
                                Value $300 to $399.99                 $5.50
                                Add $1.00 per $100 value thereafter.

  All packages leaving our business concern are physically inspected prior to leaving our premises.

RETURNS / DEFECTIVE MERCHANDISE
Due to the nature of collectible merchandise, we expect that the buyers know the item and its value prior to ordering.  Many of our item involve secondary pricing which is subject to price variations.  We are not responsible for pricing variances with other businesses.  Know what you are ordering before ordering. 

• No refunds are offered. Defective product(s) will be offered exchange or store credit.  We cannot replace broken/defective one-of-a-kind items, and insurance will need to be used.  Digital photos of the breakage or defect will need to be received within 5 days of receipt of the product.
• Defective products must be returned within 10 days from the date you received your order.
•  Returns for other reasons may be returned to us within 15 days of receipt, but will have a 25% restocking fee and the remainder will be issued as a credit towards future purchases.
• All items must be received back in original condition in their original box.  They must be re-saleable, and not damaged in any way. 
• Ship-to and Return shipping are the responsibility of the returning party.
• Insurance is non-refundable.

It may take up to 7 business days to process your return after we receive your product.

QUESTIONS

If you have any questions regarding our policies, it is essential that you contact us prior to ordering.  If you have a personal request or require further information, please contact us:

Email: Trifics@comcast.net

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